Last Updated: December 2025
At First Class Autos, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website or use our services.
1. Who We Are
Business Name: First Class Autos
Address: Hunter Drive, Milton Keynes, MK2 3NF
Phone: 07940525601
Email: firstclassautosltd@outlook.com
Website: https://firstclassautos.co.uk/
First Class Autos is the data controller responsible for your personal information. If you have any questions about this policy or how we handle your data, please contact us using the details above.
2. Information We Collect
We may collect and process the following types of personal information:
Information You Provide to Us:
- Name, email address, and phone number
- Vehicle details (make, model, registration, mileage, condition)
- Identification documents (driving licence, passport) when selling or buying a vehicle
- Vehicle registration documents (V5C)
- Service history and MOT certificates
- Payment and financial information for transactions
- Any other information you choose to provide in enquiry forms or communications
Information Collected Automatically:
- Website usage data (pages visited, time spent, browser type)
- IP address and device information
- Cookies and similar tracking technologies (see our Cookie Policy)
3. How We Use Your Information
We use your personal information for the following purposes:
To Provide Our Services:
- Processing vehicle sales, purchases, and valuations
- Arranging car sourcing requests and appraisals
- Managing part-exchange transactions
- Handling financing applications
- Communicating about your enquiry or transaction
- Arranging vehicle delivery or collection
To Improve Our Business:
- Understanding customer preferences and improving our services
- Analyzing website usage to enhance user experience
- Responding to feedback and complaints
Legal and Administrative Purposes:
- Complying with legal obligations (DVLA requirements, taxation, etc.)
- Preventing fraud and protecting our business
- Maintaining records for accounting and regulatory purposes
Marketing (with your consent):
- Sending promotional offers, news, and updates about our services
- Contacting you about vehicles that match your preferences
4. Legal Basis for Processing
We process your personal data based on:
- Contract Performance: Processing necessary to fulfill our services to you
- Legal Obligation: Compliance with laws and regulations (e.g., vehicle registration, taxation)
- Legitimate Interests: Running our business efficiently, preventing fraud, and improving services
- Consent: Marketing communications (you can withdraw consent at any time)
5. How We Share Your Information
We may share your information with:
Third-Party Service Providers:
- Finance companies for arranging vehicle financing
- DVLA for vehicle registration and ownership transfers
- Payment processors for secure transactions
- Vehicle history check providers
- Delivery and logistics companies
Legal Requirements:
- Law enforcement, regulatory bodies, or courts when legally required
- To protect our rights, property, or safety, or that of others
Business Transfers:
- In the event of a sale, merger, or acquisition of our business
We do not sell your personal information to third parties for marketing purposes.
6. Data Retention
We retain your personal information only for as long as necessary:
- Transaction Records: Kept for 6-7 years for tax and legal compliance
- Marketing Data: Until you unsubscribe or request deletion
- Enquiry Data: Typically retained for 2 years unless you become a customer
- CCTV Footage: Retained for up to 30 days (if applicable)
7. Your Rights
Under UK data protection law (UK GDPR), you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your data in certain circumstances
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to processing based on legitimate interests or for marketing
- Right to Withdraw Consent: Unsubscribe from marketing at any time
To exercise any of these rights, please contact us at firstclassautosltd@outlook.com or call 07940525601.
8. Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes:
- Secure storage of physical documents
- Password-protected systems and encrypted data transmission
- Limited access to personal data (only authorized staff)
- Regular security reviews and updates
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences
- Analyze website traffic and usage
- Improve website functionality
You can control cookie settings through your browser. For more details, please see our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top indicates when the policy was last revised. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
First Class Autos
Hunter Drive, Milton Keynes, MK2 3NF
Phone: 07940525601
Email: firstclassautosltd@outlook.com
14. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
ICO Contact Details:
Website: https://ico.org.uk/
Phone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
First Class Autos — Your privacy matters to us.